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the video or movie keeps freezing (pausing) on its own or will pick out the next video on its own. what could be causing this and how do I make it stop? it has been dropped on the floor for the 2 foot tall coffee table.

Prior to dropping the game pad was it doing this behavior you mentioned? If not, something might be broken inside the game pad which would probably be the Digitizer. Update (09/27/2018) @justlost Here is a replacement LCD and Digitizer screen assembly and a guide on how to replace the LCD and Digitizer. If it turns out that replacing the LCD and Digitizer display assembly does not solve the problem then you can return the LCD and Digitizer display assembly and get your full money back. Wii U GamePad Screen Wii U GamePad LCD Display Replacement