Chosen Solution

Phone was working fine, until one day it stopped loading apps that used data. I decided to restart the phone by powering it off and turning it back on. The result of this, was it stopped reading my SIM card. I have tried software repair with Sony Companion and nothing has worked (doing the software repair also did a factory reset in the process).

hi I assume you’ve tried other SIM cards and have confirmed none of them works in the device. and that you have tried cleaning the SIM terminals. has this been water damaged in the past? (or has moisture or small amount of water seeped into the internals - i have recently repaired a samsung S3 with the same issue and found it was due to water damage)

I bought this phone 8 months ago for my daugter to use wifi for watching youtube. I bought it on ebay the guy said sim card not detecting. Just for learning purposes i thought i will dissasmble it and check the sim card try if any thing is stuck or if not i can buy a replacment part for sim reader. After dissasmbley i found that sim card reader was clean, so i temporarly assembled it and was about to order the sim reader part, just checked one final time to see if sim might work or not. I tried lebara sim card and there it was the signal was there, I dont know what fixed it a loose connection may be. I tried a few sim cards now and every sim is working. Hope this helps.

When you power on the phone, does it say NO SIM INSTALLED or does it recognise that there is a sim card in the phone? Usually on the top right there is a sim logo with a line through it stating that the sim is not recognised. The sim card reader will only be faulty if the device fails to read the sim card altogether and if the slot has been physically damaged

Hi there My phone say the same thing too is say no sim card emergency calls only I try everything any other suggest help me please

I had this problem after nearly 3 years of use,

Things that didn’t work for me:

  • Restarting the phone.
  • Resetting the phone.
  • Using ##4636## menu to change to other sim card settings.
  • Changing the sim-card.
  • Sending phone to repair to check if there is any hardware related problem.

In the end, I end up buying a new phone.

Such a shame a perfectly good phone had this problem after less then 3 years of perfectly good use.

Please let me know if you figured out a way to make the compact x work again.