Chosen Solution
I was using it in class yesterday when I thought it ran out of battery and tried to charge it. It refused to start even after being plugged in it, the battery light didn’t come on either. I let it sit on my desk overnight and now it mysteriously charges. This is not the first time I had issues with this model, as this is actually a replacement I received 4 days ago for a faulty same model notebook PC. The previous one had similar but slightly different issues.
I wasn’t running anything special, just Chrome, Discord, and Notion (a note-taking app).
Hi @yuukiaira , Are you using the original charger from the 1st laptop to charge or power the 2nd laptop? If you are using the original charger then if you have a DMM (digital multimeter) check that the charger’s output voltage is OK at the cable plug. It should be 19V DC. Here’s a video that shows how to do this If the voltage is correct then check that it remains steady if you flex the charger cable where it leaves the charger case to connect to the plug and also where it enters the plug at the end of the cable. It may be that the cable is fractured and there is intermittently no output at the plug itself. If you are using a different charger to charge or power the 2nd laptop, contact whoever you got the replacement laptop from, as there is a problem with the laptop and presumably it is still covered by a warranty.
