Chosen Solution
I am working on this Xerox Workcentre C2424 for a lawyer and yes it is a old printer, but they want to keep using it. Less waste so it’s the right idea as long it can be fixed. The paper keeps jamming in the front section right at the entrance of what I believe is called the paper pre-heater or destew assembly. It will show to open the exit cover to remove jam and when doing so, it will go to showing the front cover since that is where the jam is located. I will remove the paper jam and every time it will get jammed there. I have replaced it with a good one and I have the same results. I disconnected the two cables two different times to make sure the printer can see that a cable is unplugged and it will show a error and error code each time. At this point I feel like it has to be mechanical. Any ideas on what it could be?
It’s usually the rollers on older printers like this, especially with as many pages as I would expect a law firm to put on a machine over ~14 years of consistent use. Precision Roller sells a kit with the retread and pickup rollers in one set, as both are usually worn out or one is nearly just as bad and due to fail soon, so it’s best to deal with both of them now. I would start there and see if it’s still an issue - if it is, something may have failed internally and that’s generally not worth fixing. If you can get away with just rollers, tell them to keep it until it’s too far gone. The newer ones block 3rd party supplies actively (and reinstallations by calling it “used toner”).
