Chosen Solution

My phone will not ring and video did I turn off something????

Have you checked Settings –> Sounds and Notifications?

I found that when I went in to the call app /settings/ sounds and vibrate/ that the “also vibrate for incoming calls” was unchecked and the phone ringtone was set on “none”. I did not set it like this…. possibly an update made these settings change….?

I found that the calls and missed texts that were missing had been blocked , i just needed to go to settings and unblock that number

the alcatel  smart phone: turn  phone on, then  touch  the upper top of  screen , and hold it,  the picture of speaker should show up, then if you touch the spea ker ,  it will show different choices  on, silent ,  which will activate  the speaker to work, when speaker shows on, then  phone should ring.     I had same problem not ringing.

TCL Phone: I went under ‘Settings’ then ‘Sound’. Make sure the ‘Alarm’ and ‘Do Not Disturb’ are turned off and not selected. Initially, ring volume was not highlighted or able to swipe to other side. Once I turned off; I saw ring volume was highlighted, able to be selected and swiped.