Chosen Solution
ever since i got my beats x they are so quiet that i hear everything ‘‘outside‘‘ and if i’m next to a busy road then i can barely hear any music. like a year ago when i was using them they also had this problem but sometimes if i tapped on the back of it they ‘‘ popped back ‘‘ ( ? ) loose magnet maybe? now it doesn’t seem that anything helps them. they’re just quiet like if you listened to music from your phone from across the room.
Hi @beferrr , How old are the earphones? If they have performed like this since new, there is a 1 year manufacturer’s warranty on them. If they are less than 1 year old, following the directions in the warranty statement (or search online) for what to do to make a claim for a manufacturer’s warranty repair or replacement.
