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why is my fitbit inspire screen not working
Shout out to Chantelle - changing the clock face in the app worked for me too. Screen was black on charger and off charger. It was still syncing with the app so that was working. Tried force restart and got nothing- held the two buttons while it was on the charger for a full minute and nothing. Confirmed it wasn’t in water lock mode by double tapping the screen a dozen times. Changing the clock face in the app- boom screen is back and buttons working again. Kinda stupid but hopefully this helps someone.
First of all, charge it up to 100% If your Fitbit is not fully charged, place it on its charger first and wait for it to reach full capacity. It’s better to charge your Fitbit through a wall outlet than your computer’s USB ports - this is due to certain limitations in your computer’s port wattage. Once you’ve fully charged your Fitbit, try to see if the screen now appears and is responsive. Make sure your Fitbit isn’t in water lock mode Some Fitbits include a water lock mode, which prevents the screen and buttons from responding to touches and swipes. To turn off the water lock, dry your Fitbit off, then double-tap your screen (Inspire and Luxe) or long-press the side button (Sense and Versa 3) to turn off its water lock. You may have to repeat this several times to unlock it. Remove any case or screen protector It is best to remove any case or screen protector to make sure it does not block the ambient light sensor. Your Fitbit’s ambient light sensor looks like a black dot on the side of your Fitbit device. If this is blocked, your screen will usually go dark automatically. Check your screen brightness settings Oftentimes, we need to adjust the brightness of our Fitbit’s screen. We suggest you go to a dark room or wait until dark, then take a look at your Fitbit. Try to restart If you see a black or blank screen on your Fitbit, the first thing to try is a forced restart or restart (also known as a long restart.) Restarting your Fitbit forces it to restart - and often fixes issues like a black, blank, or unresponsive device. How you restart or force restart depends on your model, so it’s best to consult your Fitbit user manual.
I was able to get mine back on by changing the clock face in the app. After swimming it stays in water lock….
Thank you for your very clear instructions but unfortunately it’s still not working. However Fitbit help are sending me a replacement free of charge under the guarantee. Excellent service
Scrreen is up down and screen is deem Update (09/15/2022) Please answer service center
I forgot to take my Fitbit watch off before getting into the hot tub and it got wet and it isn’t coming on since I have had it for a long time
I want to repair my smart watch
