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My surface pro 3 has stopped receiving power. The light on the charging cable does not turn. To troubleshoot the problem I purchased a brand new power cord and used a different outlet to plug in. It still did not charge and the light in charging cable did not turn on either. I then went through the painstaking process of opening the surface and replacing the charging port from inside. Plugged it in and still has the same problem! Can someone please help me troubleshoot from here on. I would greatly appreciate it. Thank you in advance!
You could try the following solutions one by one to resolve the issue and see if anything helps you.
- Systematically shut down the device to charge. Ensure connection to power supply.Go to ‘Start’, followed by ‘Power’, and select ‘Shut down’. Let the device charge for a minimum of 30 minutes before turning it on.
- Install Windows Updates Make sure the battery up to at least 40% and then install the latest updates for both, Windows and for Surface. This will help avoid a similar situation later. If the device doesn’t automatically restart after these updates, go to ‘Start’, followed by ‘Power’ to click ‘Restart’ manually. Keep repeating the process till you get the “Your device is up to date” message.
- Run Power Troubleshooter Run the Power Troubleshooter and see if it helps fix the problem.
- Battery not detected If you see a red ‘X’ on the battery icon with a power plug, go to Microsoft Device Service & Repair to solve the battery detection issue. Hope these methods will help you.
Did you make sure the bridge/shim between the power port connector and the motherboard was in place?
