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I have dell latitude 7390 , when i turn off the laptop the start button still running but the display didnt show anything , and my laptop is heat
This problem actually occurs when there is a problem on your power options, kindly follow the steps below and I hope this helps.Method 1. Restore default power options-Press Windows key + R then type:powercfg -restoredefaultschemes-Restart PC and check.Method 2. Run power TroubleshooterPress Windows key + R then type:msdt.exe /id PowerDiagnostic- Click OK then follow the prompt to run the power troubleshooter-Restart the device afterMethod 3.Open Control Panel> Click Hardware and Sound > Click Power Options> then click Choose what the power buttons do > Click Change settings that are currently unavailable> Check Sleep (or uncheck then check it again)Click Save Changes then restart.Method 4. Do clean boot:A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.- In the search box on the taskbar, type msconfig and select System Configuration from the results.- On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.- On the Startup tab of System Configuration, select Open Task Manager.- Under Startup in Task Manager, for each startup item, select the item and then select Disable.- Close Task Manager.- On the Startup tab of System Configuration, select OK. When you restart the computer, it’s in a clean boot environment.
